Mobile Email Rendering Issues

There’s nothing worse than crafting a beautiful email and then seeing it look completely off on a phone. Maybe things don’t line up, fonts change, or you have to scroll sideways to read anything.

Here’s a helpful guide to common mobile email display problems and how to fix them using the tools built into the Postcards Email Builder, so your emails always look great, whether they’re viewed on a desktop or a smartphone.

Common Mobile Display Problems

When your email is opened on a mobile device, you might see things like:

• Zoomed-out or Sideways Scrolling: Your email looks tiny, or users have to scroll sideways to read it.
• Misaligned Sections or Cropped Images: Menus or footers shift, images zoom in, or get cut off.
• Fonts Not Loading: Custom fonts like Recoleta or Poppins don’t appear and are replaced by basic ones.
• Buttons Not Working: Your call-to-action buttons may not respond or preview incorrectly.
• Layout Breaks: Fixed-width elements or complex tables may look fine on the desktop but break on mobile.

Easy Fixes To Try First

Here’s how to fix mobile rendering issues in Postcards without needing to dive into complicated code:

1. Set the Right Widths

• Set containers to 375px or less to fit typical mobile screens.
• Use 100% widths for images or sections to ensure they scale nicely on any screen.

2. Keep Layouts Simple

• Replace heavy tables or grids with Group or GridItem modules for more responsive layouts.
• Use the “Fill” option in modules to center your content and avoid side scrolling.

3. Use ‘Export As Image’ for Tricky Sections

• If a section just won’t behave on mobile (like a custom font-heavy header), export it as an image to lock in the design.

Platform-Specific Tips

Gmail (Mobile & App)

• Gmail may strip out mobile-specific styles. Test exports through platforms like Mailchimp or Zoho using the “Integrations” feature instead of copying HTML directly.

Outlook Mobile

• Stick to pixel-based widths (600px or less) and export using .OFT or .EMLTPL via the “Outlook Template” option.
• Avoid background images, as they often don’t render in Outlook mobile.

Final Tips For Great Mobile Emails

To make sure your emails shine on mobile:

• Use flexible widths (375px or 100%) and avoid fixed-width images
• Stick to simple layouts, swap complex grids for Group modules
• Add web-safe fallback fonts and test buttons in preview mode
• Export tricky sections as images if needed
• Always test on multiple devices before sending

And if anything still doesn’t look right, Postcards support is just a click away. We’ll help make sure your mobile emails look as polished as your desktop ones.